SWISCO - The Replacement Hardware Authority

Need help identifying a channel balance

A handy person from Layton, UT says:
I ordered a S350-33 : 33" Series 350 Channel Balance. The balance top was fine, but I had to trim the balance shoe to fit because it was too deep I cant seem to find a good match to replace one of the same type. Can I special order or do we need to buy individual parts and assemble it myself? It looks like I need a 19-002 top and a 15-005 balance shoe. The channel is 1/2"
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Hello! We can custom make a channel balance with a 15-005 shoe for you, yes. Can you just tell me how many you need? Can you also confirm that you need the same length and option (33" long, 3240)? Thanks!
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