Need to replace hardware

A quick learner from Seattle, WA says:
September 5, 2017
Hello,

I need to replace hardware or figure out how to fix as large Arm is completely removed (not fixed) and gear is not attached. Need to replace soon. What part do I need?

Any advice helps, thanks!
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Paul from SWISCO responded:
September 5, 2017
Hello and thank you for contacting SWISCO.com. From you description it sounds like a casement operator is broken. To help you determine what you need, will need photos of your operator, preferably out of the window along with with the dimensions of the arms and distance between screw holes.
A quick learner from Seattle, WA says:
September 7, 2017
Hello Paul, Thank you for the reply. I removed the casing operator from the casing. Attached are pictures, I need to order the same model, don't know which one it is though. It is a right handed opener.

Thanks!
Justin
User submitted photos of a window operator.
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Paul from SWISCO responded:
September 12, 2017
Hey, Justin. Looks like this is just the base. While we definitely need to see this, we also need to see the arm that attached to this. The arm is what physically opens and closes the window and is an essential part of the operator mechanism. Knowing the length of the arm will also be a huge help.
A quick learner from Seattle, WA says:
September 13, 2017
Hey Paul, I'm attaching the photo of the arm length you requested.
User submitted photos of window hardware.
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Tom from SWISCO responded:
September 18, 2017
I would consider 39-013 and 39-014, based on that.
Casement Window Operator, 13-1/2" Arm
Casement Window Operator, 13-1/2" Arm
39-013
$20.70
Casement Window Operator, 13-1/2" Arm
Casement Window Operator, 13-1/2" Arm
39-014
$20.70
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
Truth Folding Crank Handle, 11/32"
Truth Folding Crank Handle, 11/32"
39-205
$11.70
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