SWISCO - The Replacement Hardware Authority

Need two new channel balance parts

A home owner from Oakland, CA says:
I think I need 32" Series 380 Channel Balance parts. I am not sure they are Series 380, but it looks like they have the right top and shoe combination for that part (19-005 and 15-005). Hopefully the pictures I sent will verify the series 380. Thanks for your help. I need to order them right away so a quick response would be deeply appreciated!

Thanks,
Steve
User submitted photos of a window balance.
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Tom from SWISCO responded:
This could either be our Series 380 or Series 385 channel balance, but I'm not sure which. The key is in the size of the shoe, specifically its depth, which is a measurement you left out of your illustration. Carefully look over our S380-32 and S385-32 to determine which is the better match.
A home owner from Oakland, CA says:
Ok, S380 is what I have since the shoe depth is 1". So am I ready to order the two parts? I need one for each side of the window...I assume they are identical and can be used on either side of the window?

Thanks,
Steve
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Tom from SWISCO responded:
Yep, the S380-32 can be used for either the right or left hand side. I would also recommend going with the 3120 option, based on your stamp.
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