Non tilt window balances

A quick learner from Wilmington DE says:
Hello

I have a kitchen window that has an upper and lower sash. It appears that I need new channel balances. However, how do I remove and replace the upper sash's balancers? All 4 channel balances appear to be exactly alike and you seem to have the parts I need.

Patrick
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Tom from SWISCO responded:
It depends on what kind of balance we're dealing with. Can you show me a picture of one of them? That will help us determine what can be done to remove it.
A quick learner from Wilmington De says:
I got all 4 balancers out, they are in poor condition. 17" long, not counting the plastic ends
User submitted photos of a window balance.
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Tom from SWISCO responded:
It's tough to tell from this photo. The angle makes it hard to make out the top attachment, but I believe it's a 19-005. The bottom attachment, meanwhile, looks like a 15-001. If those parts have the same style and dimensions as what you have, then I would recommend our Series 395 channel balance.
A quick learner from Wilmington says:
Closer pictures to be sure
User submitted photos of a window balance.
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Tom from SWISCO responded:
Thanks! That looks like the 19-002 top, rather than the 19-005. There isn't that much of a difference between the two other than the wings, and either may work, but it's something to keep in mind.

I can't confirm if you have the 15-001 shoe. It would depend on the depth. You will have to measure your shoe to confirm the size is the same.
A quick learner from Delaware says:
Did you receive my last response with measurements?
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Tom from SWISCO responded:
I'm afraid we did not. There's no need to give us any more measurements, though. We have detailed dimensions on the 15-001 store page that you can use as a reference. If yours matches the dimensions we show, then you should be good to go.
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