SWISCO - The Replacement Hardware Authority

Nu Air window repair

A quick learner from Clearwater FL says:
It is 1/2" 2830 stamped on metal rail.
Window will not stay in any up position and is coming out when raised on metal channel side (left).
How do I repair and what parts are needed?
jamie
User submitted photo of their window hardware.
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Tom from SWISCO responded:
Thanks for posting, Jamie. I'm afraid I cannot identify what balance you have based on the information provided. I would need to see a clear picture of both ends.

That said, I don't think the balance is the problem. It appears to have shot up past the sash. Is that correct? If so, I believe your top sash guide has broken. Look at our video below for more information.
A quick learner from Clearwater FL says:
Help
I have attached a bunch of new pictures.
Some of the bad window and some of good window.
The balance or metal channel is only on one side.
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Tom from SWISCO responded:
Thanks! I have received your new pictures, however your hardware is still installed in the window. In order to identify either the top sash guide or balance, I will need you to remove them from the window entirely so that we can see the whole piece. I would also need your measurements.
A quick learner from Clearwater FL says:
OK how do I take it out?
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Tom from SWISCO responded:
I recommend that you watch the video I posted above, which shows you exactly how to remove both the top sash guide and balance.
A quick learner from Clearwater FL says:
Tom I did watch, but our balance is at the top and only on that side and have tried without tools to move down. It;s stuck in window stop?
WE did see a clip on the window sill, but cannot see where it's from, with window up or down.
There is a similar clip on the right side of the window?
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Tom from SWISCO responded:
It's not always easy pulling the balance down when it has shot up like that, but there is no other way. It will just take some patience and elbow grease. If you are unable to do so, you may want the help of a local handy person who is familiar with this kind of window.
A quick learner from Clearwater FL says:
New pictures.
Got window out and balance down.
This window is 51 inches wide, is it possible that it was missing a balance on the right side as well?
There are other windows in the house with only left balance.
Hope we can get to what to order now.
User submitted photo of their window hardware.
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Tom from SWISCO responded:
Great, thank you! The top sash guide looks like our 18-178, and the balance may be our Series 385. Check them out and let me know what you think!
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