NuPrime Windows

A quick learner from New Jersey says:
April 21, 2014
My NuPrime windows are hard to open. While trying to get the spiral metal piece out of one side of one window, I broke the plastic piece at the bottom that the retention screw fastens to.

Can this be replaced? Are there instructions for replacing the part and for adjusting the springs?
A quick learner from New Jersey says:
April 21, 2014
I added two images. One is an overall view of the left side of the window. If you zoom in on the bottom of the spring you can see the broken piece. The other image is a close-up of the right hand side spring bottom. The retaining screw is visible.
User submitted photos of a spiral window balance.
Profile picture of Paul
Paul from SWISCO responded:
April 22, 2014
Thank you. Looking at your images, I'd recommend our Series 600 spiral balance and our 15-048 pivot shoe. Carefully compare this hardware to your own and see if they're a match. Check out the video below for installation instructions.
A quick learner from Hoboken, NJ says:
April 22, 2014
Paul, thank you for the response. Is there a videon on replacing the pivot shoe? Can the existing spiral balances be used with the replacement pivot shoe? Do you recommend using the tool in the video?

Mike
Profile picture of Paul
Paul from SWISCO responded:
April 23, 2014
Yes, see the video below.
You should be able to use the same balances, yes. The tool in the video, our 75-006, is the best choice.
Pivot Shoe
Pivot Shoe
15-048
$2.79
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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