One of my new 82-040s will not stay locked

A home owner from Colorado Springs, Co says:

April 26, 2015

I have 3 patio doors with the Winged Door Lock (82-040). One of the door locks does not stay locked. It engages, then after some time, it releases. I last replaced it with Order Number 436550. This is the 3rd. lock placed on this door. The other door locks work fine. What could be causing this? It stays engaged when not attached to the door.

Thank you,

Jim

Dave Sr. from SWISCO responded:

April 28, 2015

Hey, Jim, sorry to hear you're having trouble. There could be a few issues. First, check to see if the bolt in the 82-040 has enough space between it and the keeper. My thought is that the lock could be set too low on the door and when you go to lock it the bolt is not fully engaging into the keeper. I could be wrong, but check to see if that is the problem. Also, maybe adjusting the glass door roller to raise the door up just a little might solve the problem.

A quick learner from Colorado Springs says:

April 28, 2015

Thanks for your advice. I'll take some measurements on the other doors to see what I can do and then get back to you with the results.

Jim

Dave Sr. from SWISCO responded:

April 29, 2015

Great, let me know!

Secondary Patio Door Lock, Winged

82-040

$14.55

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