Operator ID Help

A home owner from Warwick RI says:
Hello Tim, I spoke to you on the phone yesterday regarding the window operators I had ordered 39-104 handles for. I am including a pic of one operator without handle and another with a handle. I forget what the name of the metal piece that connects the handle to operator is but as you can tel by the pic, it's missing and I have 2 like that. Based on these pics, do I need to order 2 new operators and if so, which one. Do the new operators come with handles or not? If they do, I will return the handles I already purchased


Thanks,
Jason
User submitted photo of their window hardware.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Hey, Jason. Yes, with the worm gear missing you need a new operator. Start by looking at our 39-025, this may be what you need, but first confirm that our measurements match your own.
How to Replace an Awning Window Operator [1080p]
How to Replace an Awning Window Operator [1080p]
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.