SWISCO - The Replacement Hardware Authority

Operator ID Help

A home owner from Warwick RI says:
Hello Tim, I spoke to you on the phone yesterday regarding the window operators I had ordered 39-104 handles for. I am including a pic of one operator without handle and another with a handle. I forget what the name of the metal piece that connects the handle to operator is but as you can tel by the pic, it's missing and I have 2 like that. Based on these pics, do I need to order 2 new operators and if so, which one. Do the new operators come with handles or not? If they do, I will return the handles I already purchased


Thanks,
Jason
User submitted photo of their window hardware.
Profile picture of Dave
Dave from SWISCO responded:
Hey, Jason. Yes, with the worm gear missing you need a new operator. Start by looking at our 39-025, this may be what you need, but first confirm that our measurements match your own.
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