SWISCO - The Replacement Hardware Authority

Operator with the link offset "down" option

A home owner from Franklin, Wisconsin says:
I need more information regarding your (39-032) EntryGard Dual Arm Operator product. I am looking for a replacement operator for a damaged SEMCO window unit.

The smaller link arm (4-7/16") contains an offset bend in it commonly referred to as a "link offset". The EntryGard options for the dual arm operator are "left or Right" actuation with link offset options being either "up or down". Can your entry guard operator (39-032) be ordered with the link offset "down" option?

Best Regards,
James R.
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Dave from SWISCO responded:
Sorry, I am not quite following what you are asking. Can you submit a picture of the arm you are trying to replace?
A home owner from Franklin. Wisconsin says:
Dave,

I have done some additional research on my problem and discovered that SEMCO (Window manufacturer) had Truth Entrygard create a custom version of their standard casement operator for windows made between 1988 and 2005. I have already purchased your model 39-032 dual arm operator to see if it will work in my application. I suspect there will be an alignment problem because the "Link-offset" runs in the opposite direction on the Entrygard standard product. This will produce a linkage misalignment on the short arm of about 0.125". The attached mechanical drawing illustrates my problem.
User submitted drawing of the offset link of their window operator.
The offset link on my casement operator transitions "down" instead of "up" as shown in the above illustration.
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Dave from SWISCO responded:
On the 39-031 and 39-032 Operators, the link arm is offset in the down position, opposite your diagram. I think that's what you're talking about

We like the link arm offset in the down position so that if the terminal clip comes off, the link arm will stay attached to the stud pin. However, I have used both the link arm in the up and down position. I have not noticed any difference in the operation of the window.
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