Paul from SWISCO responded:
September 11, 2014
I'm having trouble identifying this. Can you please flip the balance and show me the front side of it? Another photo that would help is one of the end of the string and whatever is attached there. Finally, I see a metal hook piece sticking out of the balance. What is that for?
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Paul from SWISCO responded:
September 17, 2014
Wow, this is a very odd balance. We don't have anything like it, so I'll have to figure out a substitute for you. Please give me the width and thickness of the nylon pivot shoe. I would also like to see a picture of the tilt bar at the bottom of the sash. Hopefully with this information, we can work something out.
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Paul from SWISCO responded:
September 24, 2014
Thank you. Now, I'm not able to get you this exact balance and shoe, but I can offer you a similar set up that I think might work for you. Please look at our S765-35 channel balance with our 15-046 pivot shoe. The reason I suggest replacing both balance and shoe is because I'm not sure if you can hook the new balance to the old shoe. Also keep in mind that you will need to drill a hole at the top of the window track to attach the new balance. I will also need to know the weight of your sash so that I can suggest the correct option.
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Paul from SWISCO responded:
September 26, 2014
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Tom from SWISCO responded:
October 7, 2014
Hey, Bob! Glad everything worked out. The 28-3 option cannot support 22 pounds, but the 28-5 option can. I recommend that. It's a good thing you double checked!
I also recommend getting an exact sash weight for the other sash. These are precise systems so it's important to get as exact a weight as you can. Let me know what the weight is and we can suggest the best option to use. |
Tom from SWISCO responded:
October 10, 2014
For this sash weight, I recommend our 34-4 option.
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