I work for a builder and our client has PGT Casement windows and the latch on one is broken. PGT no longer makes this latch nor knows anything about getting one. I have contact a window parts specialist, but haven't heard back. I read through some of your threads and it seems that you have had similar questions.
Thank you for your help.
Winnie Project Coordinator
Dave Sr. from SWISCO responded:
February 1, 2017
Please see our 38-036 lock. This might match up to your part. Just check to see if the mounting holes and other dimensions match up to yours.
A professional from Naples, FL says:
February 1, 2017
We purchased the 38-036 locks, and they fit perfectly, and in my opinion, are much nicer than the PGT originals. The only note that I have is that we needed the casement lock shims, which I ordered yesterday.
A quick learner from Largo, Florida says:
April 12, 2023
I have the same problem with my PGT Casement Windows. I am surprised and disappointed that PGT did not do more to help with this problem. I will definitely let others know about their lack of customer service. I will try the #38-036 as mentioned above. Question What are the casement lock shims? Thank you for your help.
Tom from SWISCO responded:
April 17, 2023
Hello! The casement lock shim is the 38-036S. This goes behind the 38-036 during installation and helps pad out any gaps that might interfere with installation. It isn't always necessary, though, so keep that in mind.
