Pacific Windows, Balancer

A home owner from Irvine says:
September 19, 2016
Hi, we have windows from Pacific Windows. There is a marking on the current balancer, and I set an image with it: 36 4BS1, or something to that effect. I measured our current balancer using your guidelines and they are 37 inches long and 1/2 inch thick.

After looking at your site, I thought this would be the one to buy: 37-inch/pd/Series-380-Channel-Balances/S380-37
But I just want to make sure, since there are all of these options etc.

Any advice would be appreciated.

Thank you!
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Paul from SWISCO responded:
September 21, 2016
I'm afraid your pictures didn't come through, so I'm not able to confirm. I recommend carefully going over the measurements we show for the 19-005 and 15-005, which are the two caps that come with the S380-37. As long as those match, you should be good to go.
A home owner from Irvine says:
September 21, 2016
Thank you so much Paul! I measured the parts you mentioned and they seem to fit. I'll go ahead and order right now.
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Paul from SWISCO responded:
September 23, 2016
Great, thank you for the order! Please let us know how it works out.
A home owner from Irvine says:
October 6, 2016
Hi Paul! I received the balancers days before expected, so huge THANK YOU!! I had no problems installing them, but I noticed one issue: it's a bit hard to close it. I have to really push down and use the lock for it to stay down. If I don't, there's about a 3-inch gap. I wonder if I ordered the wrong sash weight range. I'm planning to replace more balancers, so just want to make sure I'm doing it right.

Also, gave you guys an awesome Google Review. So grateful for all your help and this website.

Best,
Marianne
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Paul from SWISCO responded:
October 10, 2016
Good to hear from you again, Marianne. First, I wanted to thank you for the review and your praise. It means a lot to us, and we are of course happy to be of any assistance we can.

Now, concerning the issue you're having, it sounds like the balance you ordered was too strong. I see you chose the 3660 option, which is for sashes weighing 35 through 39 pounds. If your sash is lighter than this, it would cause the problem you're having. Balances are kind of like Goldilocks' porridge; it can't be too weak, and it can't be too strong. We have a chart on the S380-37 store page that shows you how much weight each option can support.
Channel Balance Top, Winged
Channel Balance Top, Winged
19-005
$0.74
Winged Channel Balance Shoe, 1" Depth
Winged Channel Balance Shoe, 1" Depth
15-005
$0.74
37" Series 380 Channel Balance
37" Series 380 Channel Balance
S380-37
$13.34
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