Dave Sr. from SWISCO responded:
August 21, 2014
I actually pulled both rollers from our stock to check. The 81-249 roller, when completely retracted, comes down 3/16" further compared to the 81-098. I know you will find it hard to believe, but you are the first customer to have trouble replacing the 81-098 with the 81-249. I think it's possible that your door might have settled a little preventing you from reinstalling the door. How close are you to clearing the track? Is it just a little or do you still have a good amount to go to clear track?
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Dave Sr. from SWISCO responded:
August 21, 2014
I agree, let's try the 81-098 roller. I will contact you in a private message.
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