SWISCO - The Replacement Hardware Authority

Piviot Shoe hole size

A home owner from New Orleans says:
I ordered the 15-134 based upon the look and color of the center. When i recived them and put them side by side the center hole size i need is larger then your 15-134. Which model do i need and how do i return?
User submitted photos of pivot shoes.
Profile picture of Tom
Tom from SWISCO responded:
I'm sorry to hear our 15-134 didn't work for you. Can you give me the exact dimensions of your pivot shoe as compared to our 15-134? It looks like the dimensions of the housing may be different, as well, so I would like to know its total thickness and width.

See our Return Policy for more information on how you can return this shoe.
A quick learner from New Orleans says:
The old and new shoe are the same thickness and width. The height is a little taller on the new one that should not affect operation. The issues is with the piviot hole. I need a 5/16 width and yours is 1/4.
Profile picture of Paul
Paul from SWISCO responded:
Our 15-212 may be a better match. This has a 5/16" cam.
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