Pivot balance shoe

A home owner from Philadelphia says:
I have a broken pivot balance shoe that needs replacement. I think the part I need is 15-213. The balance is a coil up. Ive attached a picture of the worn out shoe as well as one which appears to be in working condition. Thanks!
Sam
User submitted a photo of a pivot shoe.
Profile picture of Tom
Tom from SWISCO responded:
I don't think the 15-213 is a match. This is used in a totally different kind of balance system. Yours looks more like our 15-175, but I highly recommend removing your shoe from the window to confirm. That way, you can get a better look at what you have and take more accurate measurements.
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