SWISCO - The Replacement Hardware Authority

Pivot shoe ID needed

A quick learner from Pittsburgh, PA says:
Our upper sash on a double-hung tilt vinyl window dropped spontaneously yesterday and I found the pivot shoe pieces when I removed the sash from its track. No numbers or names on those pieces or the window; my only clue is a faded header label that says "Jones and Brown, 05/00/80." Great--a 35 yr old no-name window! Somehow I know I'll get answers here.

If the measurements aren't clear, I'll send them again. Though broken now, these pieces seem to have been one unified part originally.

Thanks,
Barb
User submitted photo of their pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
Hey, Barb. I believe you have an older version of our 15-015, which is the new model. Check it out and let me know what you think.
A quick learner says:
Hi, Paul--

I think you're right except your model has better integrity than my 30 rear old version. I think I can fix this mess! Thanks so much!

Barb
A quick learner says:
Paul,

I think you've just created a new customer. I've just ordered new shoes and balances for both sashes. I'm impressed with the on-line ID process; I'd never get this kind of help in a blue or orange store. Given the 6 different styles of windows in the house, I'll be placing several orders.

Best wishes,
Barb
Profile picture of Paul
Paul from SWISCO responded:
Awesome, glad I was able to help!
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