SWISCO - The Replacement Hardware Authority

Pivot shoe selection

A home owner from Fernandina Beach, FL says:

The pivot shoes I bought (15-045) fit perfectly in the track and attach to the S900-29 Spiral Balance just fine.

The issue is that the window will not fit into the shoe. The metal bar at the bottom of my windows that slides into the shoe is too big.

I have included 4 images with the measurements of each of the items.
The opening on my current pivot shoe is 11/32" the opening in the 15-045 is 1/4".

The one that mine seems to be the closest to is 15-212. 15-212 is taller than mine and I am not able to tell what the dimension of the hole is.

Please let me know what shoe I should be using.

User submitted photos of a pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
I know it looks a little different, but our 15-212 matches your dimensions and works with the same kind of balance. Do you think this would be an applicable replacement?
A handy person from Fernandina Beach says:
Yes. I think an exchange would be best. I will go to the return page and see about sending mine back and getting the ones you suggested.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)