SWISCO - The Replacement Hardware Authority

Prefinished C-100 double hung window

A quick learner says:
We are needing a balance connector or spring balance or whatever you think it is called.
User submitted image of their window hardware.
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Paul from SWISCO responded:
I think we can help, though this will have to be custom made. Before we can continue, can you give me the length of the plastic tube (just the tube, not the caps on either end). I will also need to know the color of the spring tip. Pull the bottom fitting to reveal this.
A quick learner says:
19 3/8 and color is white.
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Paul from SWISCO responded:
Can you confirm the color of the paint on the spring tip? I've never seen white before. In my experience, it should be either red, green, yellow, or none at all.
A quick learner says:
The tip is just white and the tube is 19 3/8.
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Paul from SWISCO responded:
Thank you. I'm afraid we've been unable to find a version of this balance with a white tip spring. Keep in mind I'm referring to the end of the inside spring itself. You will need to pull it out a little to see how it's painted. If you can't find it, give us the width and height of the visible glass for the sash these balances support. That will allow us to calculate what would work best!
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