January 30, 2016
My daughter has a tilt window that the ends of the pivot bars have rusted away - to get an idea of what type of pivot bar it is, I tried to remove an adjacent window- I know how one is supposed to be able to remove the window - have looked at videos, etc - we move the window up about a foot, unlatch the top mechanisms, tilt the window in to a horizontal level, and try to move one side up to free the sash from the shoe - but it will move up about an inch and then no more - tried on another tilt window and had the same result - any suggestions? BTW, there are no identification marks on the window so the manufacturer cannot be determined - the house is about 15 years old so do the current tilt sash removal instructions apply to this age house?
Thank you.