Replacement Channel balances

A handy person from Roseville, CA says:
December 6, 2016
Hello,

I am looking into replacement balances and clips for my windows. I can not remove the balances as the clips seem to be broken and therefor I can not get the balances out.

I am looking for help on replacement clips, so I can hopefully remove the balances and replace with new ones. If i could get an ID on the balances and clips that would be great.

There is also a plastic bumper at the top of the window tracks I am not sure if that can be replaced as well, but if so and you can identify this item I would like to get a replacement part as well.

Thank you
User submitted image of their window hardware.
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Tom from SWISCO responded:
December 7, 2016
It's tough to tell exactly what you have, but I believe the old take out clip was likely a match for our 16-002. Look it over and tell me if this looks familiar to you. Once you are able to get the balance out of the window, let me know! If you can show us a clear picture of the top and bottom ends, we should be able to recommend a match for you.

It also looks like your top sash guide may have broken, but I can't say for sure. Watch the video below and let me know if this is a similar situation.
A handy person from Roseville, CA says:
December 7, 2016
Perfect, I have ordered a set of clips, so I can remove the balances and verify all the missing pieces.

It does look like the top sash guide has broken on both sides, but I can verify which one I have once the window is removed. I appreciate the help and once i have the window out and can clearly see the parts I will get back in touch.

Any idea what is at the top of the window tracks? It looks like a sash stop 59-001, but I am not sure.

Thank you
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Tom from SWISCO responded:
December 8, 2016
It is a type of sash stop, yes, though we do not carry it. You really only need one per sash, instead of two, so if you are missing some perhaps you can distribute them evenly.
A handy person from Roseville, CA says:
December 13, 2016
Sent a bunch of images yesterday but looking at your site I realized some images might be more important to ID a channel balance here are the new images.

Channel balance stamped 2740
User submitted image of their window hardware.
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Paul from SWISCO responded:
December 15, 2016
Perfect, thank you! This window balance looks like our S390-28, which comes with our 19-002 top and 15-001 bottom. See what you think. As for the top sash guide, it may be our 18-110, but I can't be sure without seeing the whole thing.
Take Out Clip
Take Out Clip
16-002
$0.41
28" Series 390 Channel Balance
28" Series 390 Channel Balance
S390-28
$10.97
Top Sash Guide, SeasonAll
Top Sash Guide, SeasonAll
18-110
$1.70
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