Paul from SWISCO responded:
October 29, 2010
If your drawer guides are broken that could be the cause of the drawers dropping and not shutting completely. I cannot really say for sure without seeing your dresser.
I am not able to cross reference your Simmon's dresser numbers. You are going to match up your existing drawer guide with the product pictures online to be sure you are ordering the correct replacement drawer guide. If you would like, feel free to post a picture of your existing drawer guide and we will try to identify the proper replacement for you. Kenlin has two popular drawer track systems. The Rite-Trak I and the Rite-Trak II drawer system. Only the Rite-Trak I system is available through SWISCO. You would need to try to contacted Kenlin directly if you have the Rite-Trak II drawer system. You can tell the difference between the two drawer systems by looking at the shape the drawer guide. The Rite-Trak I socket has a rectangular shape while the Rite-Trak II socket has a more oval shape. Comparison of the Kenlin Rite-Trak I and Rite-Trak II drawer sockets.
All orders are placed online. After you add the products to your basket and enter the checkout process you can choose expedited shipping. Orders with expedited shipping will leave SWISCO's facility by the next business day. Replacement drawer rails are currently not available. You can try contact Kenlin directly or a local furniture repair shop may be able to supply replacement drawer rails. |
Paul from SWISCO responded:
November 1, 2010
The metal guard was added by Kenlin to help add support to their drawer guide, so it should extend the life of the drawer guide. We do not sell the socket and the 32-076 runner as a set because some people decide to reuse the old runners and some decide to purchase new ones. It really depends on the condition of your existing runners. I would examine your existing runners closely and look for any cracks or wear. Also, if you do decide to reuse your existing runners - make sure they will work by matching up the dimensions of your existing runners to the dimensions in the 32-076 product picture.
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Tom from SWISCO responded:
September 2, 2011
Can you upload a few images of your original hardware?
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