Tom from SWISCO responded:
January 28, 2015
Thanks for posting! That is a very heavy sash. A replacement balance may need to be custom made. Before we can get started on that, though, I would like you to confirm the size of your bottom shoe. I believe you either have the 15-004 or 15-005, I just can't determine which. Look at their measurements and please tell me which is closer. Thanks!
Comparison of 15-004 and 15-005
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Tom from SWISCO responded:
January 29, 2015
Great, thank you. I actually need one last piece of information and we'll be good to go! Can you tell me if this is for the bottom or top sash of your window?
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Casey from SWISCO responded:
February 16, 2015
Thank you for getting back to us. I'll email you a custom balance ordering link shortly.
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