SWISCO - The Replacement Hardware Authority

Replacement channel balancer system

A handy person from San Diego says:
I'm looking for parts for my windows. I have some numbers and images. Here is the number from window H-R20-48-72 and numbers from part 26 5 ER caldwell. I believe this part call channel balancer system left and right. I need for 4 windows . 4 left and 4 right. I will appreciate if you can let me know if you have it and price or may be part#. I will sent you pictures also. You can call me to .Thanks.
A customer submitted photo of channel balance attachments.
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Tom from SWISCO responded:
Thanks for posting! Before I can offer an applicable replacement for this channel balance, I just need to know a bit more information about the bottom attachment. Please take a look at our 15-004 and 15-005 channel balance shoes, and note their depths. As you can see, they are 1-3/32" deep and 1" deep, respectively. Which one more closely matches your own bottom attachment?

Can you also confirm the length of the metal channel? Please do not include the nylon attachments in your measurements.
A handy person from San Diego,Escondido,CA says:
Thanks for proper respond.
Seems like my part is 15-004.I confirmed. And length of the metal channel is 27". Thanks again to be a profecional.
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Tom from SWISCO responded:
Thanks for getting back to us, William! In that case, please take a look at our S385-27 channel balance. Does that look about right? I also recommend that you go with the 2650 stamp option. This stamp can carry a window sash weight range of 26 through 30 pounds. Does the weight of your window sash fall in that range?

Please keep in mind that the weight range information is based on 2 balances per sash. Balances are designed assuming friction in the jamb weather-strip will carry a portion of the sash weight. Suggested sash weights are approximate.
A quick learner from Escondido says:
That is look like my part.Thanks very much for quick respond.Now last to question. First ,in terms of sides, they are different left and right ? Is part# the same or not and second how should I order them?Shuld I ordr them thru you or should I call customer service?Thanks very much.
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Tom from SWISCO responded:
Great! I'm glad that these are a match.

These balances are the same for both the left and the right side. They are considered neutral.

All orders can be placed online at www.swisco.com. Simply add the part you wish to purchase to your cart and then check out!
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