SWISCO - The Replacement Hardware Authority

Replacement channels for bathroom window

A home owner from Jacksonville, Fl says:
Hello, I have a Kinco window that has a channel designation 16 3 HW CMC 7 this is the channel on the right side that has the string broken. I would like to replace both channels right and left as the other one will soon go if this one has gone. I don't know how to do this. Do you have the replacement parts and instructions? It looks fairly simple. Your advice is greatly appreciated.

Sincerely,

Richard
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Tom from SWISCO responded:
Thank you for posting. It all depends on what type of window you have. If it's non-tilt, this handy tutorial video should help you determine how to install your balances.


If it's a tilt window though, then things we ma need to know more information. Let me know!
A quick learner from Jacksonville, Fl says:
Here are the pictures:
User submitted picture of channel balance attachments and stamp.
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Tom from SWISCO responded:
Thanks for getting back to us! Before I can offer an applicable replacement for this channel balance, I just need to know a bit more information about the bottom attachment. Please take a look at our 15-004 and 15-005 channel balance shoes, and note their depths. As you can see, they are 1-3/32" deep and 1" deep, respectively. Which one more closely matches your own bottom attachment? Just by eyeballing it, I think it may be closer to our 15-004, but I would like you to confirm, just in case.
A quick learner from Jacksonville, Fl says:
The channel balance shoe is the 15-005. The measurements are 1 inch deep by 15/16th by 1/2". Can I order a right and left side channel balance in tact so I can slip into the window? The metal channel is 17" long. How do I order? Please advise.

Thanks, Richard
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Tom from SWISCO responded:
Thank you, Richard. In that case, please see our S380-17 channel balance. Does that look about right? I'd also recommend the 1630 option, which can carry a window sash weight of 12 through 14 pounds. Does your sash's weight fall within this range?
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