Replacement parts for Acan Windows.

A contractor from Himrod, NY 14842 says:
June 30, 2016
Need 'pivot locking shoes' for several windows, (10 'shoes'). Sold under name Acan. Cannot find an exact duplicate in the photos you have posted. (See photo). Thickness 9/16". Will also need new spring and installation tool. Let me know if you need more info.
Tad
User submitted image of their window hardware.
Profile picture of Paul
Paul from SWISCO responded:
July 1, 2016
The manufacturer of your pivot shoe has gone out of business, but we like to use our 15-118 as a substitute. See what you think. The balance could be our Series 600 spiral balance, which has a 5/8" diameter outer tube. Is this a match? Finally, for the installation tool, see our 75-006.
A landlord from Saginaw MI says:
September 22, 2023
I am looking for parts for our windows -ACAN Terra Nova Vinyl windows. I need the coil balance, Lock and tilt-latch. I do not have pictures but I have the list of hardware and description that I have attached. Any help would be greatly appreciated.
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Tom from SWISCO responded:
September 22, 2023

Unfortunately, the provided document does not tell me what specific balance assembly is in use with this window. The only way we'll be able to assist you at this stage is with clear pictures of the original balance assembly removed from the window and shown without obstruction. Otherwise, we won't have any reference with which to make a recommendation.

Please let me know if that's possible and we can work from there.
Pivot Shoe, 9/16" Thick
Pivot Shoe, 9/16" Thick
15-118
$2.20
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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