SWISCO - The Replacement Hardware Authority

Replacement patio screen tension caster

A home owner from Lafayette, ca says:
My screen door has tension mounted casters but there is no screw visible anywhere for replacing the whole assembly. The nylon casters are snapped into place with pins or screws. I cannot find replacement wheels. I tried some made for a different assembly but they are too wide. Please any info would be appreciated.
User submitted picture of screen door roller.
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Dave from SWISCO responded:
Thanks for posting! Please take a look at our 84-078 Andersen upper screen door roller. Do you think this may match your hardware? Does the wheel diameter seem about right? Please let me know.

You may also want to check out our guide on how to remove the Andersen upper-screen door roller.
A home owner from Lafayette, ca says:
That looks right but these rollers are on the bottom of the door - do you now if they are interchangeable for the ones on top?
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Dave from SWISCO responded:
We've actually had this issue a few times before. In all instances, the screen door had been installed upside-down! The 84-078 roller should only be found on the top of the screen, and there should be bottom rollers. Take a closer look at your screen door. Is the screen door upside down? Are the bottom rollers missing? Please let me know and we can work from there.
A quick learner from Lafayette says:
There are rollers on the top and bottom although the rollers on the top are just inset nylon or plastic casters with no tension rod. I think it was installed correctly otherwise the handle that sticks out would be inside the hous instead of outside. The piece you indicated looks like the correct one, I asked about the top piece only because in the description it says it is a top roller.
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Dave from SWISCO responded:
Did your top rollers by any chance look like our 84-070 Andersen lower patio screen door rollers?
A quick learner from Lafayette says:
LOL! You really do know your hardware!

Those are absolutely the rollers on the top. I hadn't thought about the fact that we have a screen door on a balcony upstairs in our house that has the same sized door. The contractor must have switched the screen doors and turned both upside down so that the orientation of the handles (indoor vs outdoor) was correct. Thank you!
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Dave from SWISCO responded:
It was no problem! Like I said before, we've come across this a few times. I can understand why they might have done it, in order to get a desirable orientation for the handles, but as you can see it isn't as efficient for the function of the screen door itself.
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Dave from SWISCO responded:
Just a brief history about why this is so common: Years ago, Andersen shipped all of their patio screen doors right-handed. Because of this, customers will have to switch the handle from left to right or vise versa. Apparently, some contractors turned the door upside-down instead of trying to fix it themselves, when what they should have done is simply to switch the handles and plate over.
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