Replacement pivot lock shoe

A quick learner from Jacksonville FL says:
May 27, 2016
Hi All,

My window will not stay when i open it i look into it and release that pivot lock shoes are broken. Attached image show what i can see, i think its about 2' long and about 1' wide, also i think i need spiral window balance i would say its 36' or more long. i will gave you more acurate measures tomorrow. (its dark already)

Thank You in advance
User submitted image of their window hardware.
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Paul from SWISCO responded:
May 31, 2016
It's difficult to say. Could you give me the width and thickness of this pivot shoe? That will allow us to find the best possible match. It could be something like our 15-045, but it's hard to be sure. As for the spiral balance, what is the diameter and length of its outer tube?
A quick learner from Jacksonville, FL says:
June 8, 2016
Pivot Shoe width about 1' and tick about 3/8'
Spiral balance length is 42'
Outer Tube for spiral balance length 40'
Length between two hole on Spiral balance is 1' (picture2)
I'm not sure whats the diameter os Spiral Balance, could be 1/4 or 3/8'
I hope this will help me to find right parts for my broken window.

Thank you very much for your help

With Regards
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Paul from SWISCO responded:
June 9, 2016
The pivot shoe does appear to be our 15-045. The 3/8" tube tilt balance would be our Series 900 spiral balance, however a length of 40" would need to be custom made. Can you just tell me the weight of the sash and how many you need?
A quick learner from Florida says:
July 1, 2016
Im not sure about that, whole opening 1 frame on window is 41 3/4 x 26 and its two frame like that, its metal frame........Thanks
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Paul from SWISCO responded:
July 5, 2016
I'm afraid I don't understand. What part aren't you sure about? Can you confirm the length of the outer tube of the balance itself? That is how we determine the length, not by the frame itself.
A quick learner from Jacksonville, FL says:
July 6, 2016
Im not sure about "the weight of the sash"

Outer Tube for spiral balance length 40'
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Tom from SWISCO responded:
July 7, 2016
Thanks for clarifying. Like I mentioned before, we can custom make a Series 900 balance in 40", but in order to calculate the proper spring strength we need to know the weight of your sash. You can determine this by weighing your sash on a scale.
A quick learner from Jacksonville FL says:
July 11, 2016
Weight of sash is 20.6 Lbs.
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Tom from SWISCO responded:
July 13, 2016
Perfect. I'll email you a custom order form for 2 of these. If you need a different amount, let me know.
Pivot Shoe, 3/8" Thick
Pivot Shoe, 3/8" Thick
15-045
$1.85
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
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How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
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Swisco's 15-045 Pivot Lock Shoe
Swisco's 15-045 Pivot Lock Shoe
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How to remove window pivot shoes
How to remove window pivot shoes
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Anatomy of a tilt window
Anatomy of a tilt window
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How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
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