Replacement rollers

A home owner from Charlotte NC says:
I am trying to find replacement rollers for a Plygem patio sliding door (5500 series) Plygem sent me to you. I cannot find any tags or identification. looking for a part # so I can order the rollers .
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Tom from SWISCO responded:
I would be happy to help you. Please remove one of the rollers from the door and show us a couple pictures of it by itself. I would also need your measurements. That should help us find the right replacement.
A home owner from Charlotte NC says:
I will have to remove the door and get back to you.
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Tom from SWISCO responded:
Sure thing! Let us know at your earliest convenience and we can work from there.
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How to Replace a Patio Sliding Glass Door Roller [1080p]
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