Replacement window balance

A home owner from USA says:
I need to order replacements for two Caldwell window channel balances as follows (photos attached):

Stamped: 23 4 Caldwell IM
Sash Non-tilting
Sash weight 20 Lbs.
Channel length: 24"
Channel width: 1/2"
Very similar to your searies S380 or S385
Top appears to be a 19-005
Shoe appears similar to 15-004 or 15-005, except that the shoe has a cut out for accessing the head of a plastic screw.

Thank you,

Dean Holmes
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
This balance with the adjustment screw has been discontinued. Take a look at our series 385-24 with a spring weight option 2340 for a sash weighing between 18-23 lbs.
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.