Replacing Caldwell window channel balances

A quick learner from Encino, California says:

October 15, 2010

I have two caldwell window channel balance I need to replace. One is stamped 17 4 GR Caldwell. The other one is stamped 32 4 HR Caldwell. Both are 1/2" size. Please tell me which one to buy. Thanks

Existing channel balances:
17 4 GR Caldwell
32 4 HR Caldwell

both are 1/2" wide and 9/16" deep

User photo of their Caldwell channel balances.

Donna from SWISCO responded:

October 15, 2010

The stamped information is not a balance series identifier. A balance with the 15-004 and 19-005 attached is our series 385.

Link for the 18" balance: S385-18 with option 1740
Link for the 33" balance: S385-33 with the option 3240

A quick learner from Bonita Springs, Florida says:

April 19, 2012

I have a balance I need replaced.
It has 28 3 EN CALDWELL on it.
I saw your answer to Encino (above) and your answer makes no sense.
Do you have a replacement for Caldwell?

Thanks

Donna from SWISCO responded:

April 20, 2012

Thanks for posting! I'm sorry for the confusion. The first and most important thing we need to help you identify what balances you need is the Series. This is determined by the plastic attachments you have on either end of the channel. The stamp indicates only its weight capacity, and the manufacturer is, in many cases, arbitrary. They do not tell us the configuration needed.

To get started, please take a look at our Replacement Sash Support Channel Balances section on our site. You may also want to take a look at our tutorial video on how to best identify your channel balance.

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