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Tom from SWISCO responded:
July 24, 2012
Thank you for posting! You are right, the 39" balance will have to be custom made. Before we can begin with that though, can you please give me the sash weights for both of the windows? That will help us determine the appropriate stamp options.
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Casey from SWISCO responded:
November 21, 2012
Hi Mike,
Thank you for getting back to us with the needed information. I will email you custom balance ordering links shortly. |
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Tom from SWISCO responded:
November 28, 2012
Thank you for your patience in this matter! We have everything we need to move on with this order, but I just had one last question that I'd like you to help me clear up. Now, your original stamp reads "38DS BSI VK 50L." During our research of this balance, we discovered that those last three digits actually indicate a sash weight of 50 pounds, while your sashes weigh 64 to 65 pounds. Can you confirm their weight for me? If they are, indeed, still 64 to 65 pounds, how did these balances operate in that sash in the past? Were they ever hard to open? Were the the balances that the window came with, or were they replaced by someone else in the past?
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Casey from SWISCO responded:
November 29, 2012
Very well then, 65 pound strength per pair of balances it is. Thank you for responding so quickly!
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