Paul from SWISCO responded:
January 18, 2017
The wheel on the 23-031 is 3/4" in diameter, which is the smallest used for closest doors. There two things I like you to do. First, is the offset on your old roller the same as on the 23-031? If not, that could be dragging the wheel on the track. If they are the same, try some silicone spray on the wheel and track. If that doesn't work, send a photo of both new and old wheel housing side-by-side and we will do our best to figure out what the issue is.
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