Sash Guide for Norandex windows ?

A quick learner from Florida says:
February 17, 2017
replacement part number ? House was built and windows installed in 2001
User submitted photos of window hardware.
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Paul from SWISCO responded:
February 22, 2017
You might have our 18-161, but this is just an educated guess based on the brand of your window. I recommend removing your top sash guide from the window to confirm that it matches up.
A handy person from New York vestal says:
June 11, 2019
Our house was built in 1988 and I believe they are nornadex windows ........recently I noticed the bottom of one window sash has rotted out ....and needd to be replace that sash its approx 26 x 55 ...years ago I contacted someone I believe from Nornadex and he said we have those in stock and they were $289.00 .......I can't find that guy is it you ???
How can I find the part number to order a sash
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Tom from SWISCO responded:
June 11, 2019

We do not sell complete windows, just the hardware to keep them working.

Your best bet is to go back to Nornadex or Google a local window supplier.
A home owner from VA says:
June 9, 2023
How do you replace the keep on the upper sash of a double hung Norandex titlt in window
Thumbnail of the uploaded file named mbrwindow.jpg
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Tom from SWISCO responded:
June 12, 2023

I'm afraid that I don't know what a keep is, in this instance. Would it be possible to see a clearer picture of the part in question? Can you also describe its function? Once I have a better idea of what it is, I will do my best to advise.
5/8" Sash Guide, Norandex
5/8" Sash Guide, Norandex
18-161
$1.88
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