SWISCO - The Replacement Hardware Authority

Sash balance for Better Bilt 3050 single hung tilt out sash

A quick learner from Artesia New Mexico says:
These are metal frame windows. I need a pair of sash balances. Do you have a video on how to install them?
User submitted a photo of a window balance.
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Tom from SWISCO responded:
Thanks for posting! We may be able to help, but I'll need more information before I can identify what kind of balance this is. First, can you tell me the length and diameter of the tube? Could you also tell me if the window is tilt or non-tilt? That should be all we need to start. Let me know!
A quick learner from Artesia New Mexico says:
The sash tube is about 1/2" diameter and 28" long.
These are Better Bilt Tilt Out metal frame windows.
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Tom from SWISCO responded:
Can you confirm the diameter? I know of no spiral balances that have a 1/2" diameter. It should be either 3/8" or 5/8" (or 9/16", but that is considered 5/8" in the trade). If it's 3/8", check out our Series 900 spiral balance. If it's 5/8" or 9/16", check out our Series 600 instead.
A quick learner says:
It is 3/8
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Tom from SWISCO responded:
Great, then I recommend you consider our Series 900 spiral balance.
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