SWISCO - The Replacement Hardware Authority

Sash balance identification

A home owner from USA says:
I need 2 replacements for the following sash balances, but I am not sure what to order. Can you please help?

24DS BSI 44
User submitted photos of a window balance.
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Tom from SWISCO responded:
Please see our S390-25 channel balance. This may be what you need. I'm not sure about the stamp option, though. What is the weight of your sash?
A home owner says:
Thanks, it weights 1 pound.
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Tom from SWISCO responded:
Can you confirm? I've never seen a sash that light. Make sure you are not weighing the balance instead. The sash is the framed glass that slides up and down when you open and close the window.
A home owner says:
It is 44 pounds.
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Tom from SWISCO responded:
Perfect, thanks! That's pretty heavy, so we will need to custom make this. I've emailed you a custom balance order form, including price quote, which you should receive soon.
A home owner says:
Thank you for your help, I have placed the new order. Great customer service!
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