Tom from SWISCO responded:
July 1, 2015
It sounds like the screw hole is possibly stripped. Remove the handle and screws and examine the holes in the door to confirm.
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Paul from SWISCO responded:
July 2, 2015
I guess it would depend on how severely the hole is stripped. There are honestly a lot of solutions. Fixing a stripped out hole isn't an exact science. I have personally used a broken toothpick and Elmer's glue to help fill in a hole in a wood frame like this, but there's no saying if that will work for you in this instance. I would check with a local hardware store, they may have a couple suggestions, as well.
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