Paul from SWISCO responded:
March 3, 2016
Thanks for posting, Linda. Let's start with the window where the balance has popped up, since that will be easiest. The problem here is that the top sash guide, which holds the balance in place, has broken. Click on that link to see our entire selection of top sash guides so that you can find a good match. Also see the video below, which will show you how to make the repair.
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