SWISCO - The Replacement Hardware Authority

Searching for c-162

A quick learner says:
I have a defective sash balancer on my Anderson window. the numbers on the window seem to be CIG-2 1-95.6 High Perf. (Hard to read them.) What sash balancer do I need? The windows are about 20 years old.
A home owner says:
My visible glass measures 28 7/16 by 23 15/16.
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Paul from SWISCO responded:
Thank you for contacting us. Based on your visible glass size, I would recommend our 24-837. However, if you wish for me to confirm, I would need to know the stamps printed on the balance box itself.
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