Paul from SWISCO responded:
May 31, 2016
First try this. Raise the sash and have someone hold it up while you give each balance an additional two to three turns. Make sure that the spiral is as close to the red bearing as you can. Do this for all four balances and try the sash. If it creeps down, give it an additional turn. If the balances still won't hold the weight, move up to a blue tip option. Considering you have four balances altogether, black may be too strong. Please note all balances have to have the same amount of turns to keep the sash level.
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