Tom from SWISCO responded:
June 8, 2017
Thanks for posting! I see what you mean, that is weird. I'm not sure why a balance at 30-5/8" long would have a 28HD stamp. That said, we should be able to custom make something for you that will work. We can special make a 30-5/8" length just for you. Before we can begin, though, I'd like to know the weight of the sash so we can calculate the proper strength of the spring. I don't think we should go by the old stamp, since it's so different. Can you also tell me how many you need?
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Tom from SWISCO responded:
June 15, 2017
Thank you! I will email you a custom order link for the 30-5/8" long balance now. For the other balance, it's just a standard S751-29 with a 28R stamp. Once you get the custom order link, you can add the special balance to your cart as if it were normal and continue shopping for any other parts you may need as normal.
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Tom from SWISCO responded:
June 19, 2017
I wouldn't worry about that. The color of the shoe in this case doesn't really matter; ours should work fine.
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