Balance Shoe

A friend from Leesburg, Fl says:
July 16, 2017
My neighbor has what looks like the same type balance except longer. The shoe is identical to the one that is shown in your video on how to replace a balance. The #'s are 3220. The top caps are also either broken or missing on most of the sashes. I will try and get measurements and pictures of a good one for purchasing. I will also try and get a measurement on the weatherstripping. If I can get one window repaired I will need parts to repair 8 additional. Is there supposed to be a bottom guide on the sash?
Profile picture of Tom
Tom from SWISCO responded:
July 19, 2017
I'm sorry, I'm not sure what you have. We have several videos on replacing all sorts of different balances. We will need to see pictures of the hardware in question so that we can find out what you need.
A friend from Leesburg, Fl says:
July 23, 2017
I'm mortified, I should have realized that. I think I'm too old to figure out how to send pictures. I will try before I bother you again. Thanks, Harry
Profile picture of Tom
Tom from SWISCO responded:
July 24, 2017
Don't worry! You can try to post the pictures as a response to this discussion post, or send them via email to customercare@swisco.com, including your discussion number D91055 in the subject line. You may want to get someone more tech-oriented to help you out!
A friend from Leesburg says:
July 24, 2017
Henry Craig: Reference D91055, sorry for the inconvenience of of the Email. These are 5 of the pictures of my neighbors window. # 3220 stamped on balance
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
July 28, 2017
Thank you. The top sash guide looks very close to our 18-110. See what you think. For the channel balance, see our S390-33 with a 3220 option.
Top Sash Guide, SeasonAll
Top Sash Guide, SeasonAll
18-110
$1.70
33" Series 390 Channel Balance
33" Series 390 Channel Balance
S390-33
$11.52
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.