Shoe part number

A handy person from Melbourne, FL says:
Dear Swisco,

Can you determine whether the shoe in these pics is the 15-005 or 15-004?

Based on this, I have determined that I need either the Series 380-30 or 385-30 channel balance.

Thank you.
User submitted photos of a window balance.
A quick learner from Melbourne FL says:
I have several Kinco windows in my house in which the channel balances and the sash top guides need to be replaced. I have narrowed the sash guide to part #18-166 based on attached picture. However, I am trying to positively identify the right part # for the balances. The marking is "29 3" and it is 30" long. I have included pics of the top and shoe. Can you tell me the right part # based on this? Thank you.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting. The top sash guide looks like our 18-166, I agree, just make sure the dimensions match. As for the balance, it looks closer to our Series 385 but you will have to confirm that the shoe is the 15-004 and not the 15-005. If you have the 15-005, then see our Series 380 instead.
Comparison of 15-004 and 15-005
Comparison of 15-004 and 15-005
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.