Tom from SWISCO responded:
June 5, 2017
We are very pleased to hear that you have found our YouTube videos helpful! With that being said, please take a look at our 15-199 pivot shoe. If only one shoe is broken, there is no need to replace them both.
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Tom from SWISCO responded:
June 7, 2017
Oh, I see. Replacing the shoe will not help, then. You may need a new balance entirely; it depends on the nature of this clip. Do you still have one handy, perhaps from the other balance the window? Seeing it would help us determine what you may have. I'd also like to see the balance itself, if possible.
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Tom from SWISCO responded:
June 9, 2017
Aha! It's a coil balance. That makes things a lot easier, these are fairly simple to deal with. For the pivot shoe, I recommend our 15-199. For the spring, I recommend the Series 165 coil balance. You'll need the number printed on the old spring to confirm the best Series 165 match. For a better idea on how this kind of balance installs and works, see the video below.
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