Single Hung Window Broken

A home owner from California says:
January 29, 2017
I have a BetterBilt West Series 350/35T Single Hung window, and what looks like the coil balance has broken. I have attached pictures of the top and bottom plastic pieces, as well as the whole assembly. You can see in the bottom guide the broken coil, coiled up above it. What part do I need to fix this? I have searched the internet high and low, and have not been able to find anything regarding the manufacturer BetterBilt West. Thank you for any assistance you can provide!
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
February 3, 2017
From your photos, your pivot shoe resembles our 15-199, which is meant to be used with the 1/2" wide Series 160 coil spring. You will need to match the number of your broken coil when ordering. The nylon cover looks fine.
A home owner from California says:
February 3, 2017
Thank you Paul, I am looking forward to having this fixed as soon as the parts arrive!
3.5 lbs Series 160 Coil Balance
3.5 lbs Series 160 Coil Balance
S160-03
$4.50
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-199
$3.70
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