Tom from SWISCO responded:
August 14, 2014
Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385 balances.
Now, as you can see, there is only one difference between these two Series, and that is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match. Comparison of 15-004 and 15-005
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Tom from SWISCO responded:
October 20, 2014
Great, glad you were able to find the right shoe. Unfortunately, we cannot recommend a stamp option without knowing the exact weight. We do show a list of each option available for the S380-30, so all you need to do is weigh your sash on a scale and compare it to this list. It is important that you get as precise a weight as possible. We do not recommend estimating.
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Paul from SWISCO responded:
November 17, 2014
To be honest, 2965 may not be enough. It can only carry 39 pounds, maximum. You may want to check out this Custom Channel Balance Request Form I've started for you with a 2970 option. Once you fill out the blank fields and submit, one of our representatives will get back to you with a price quote and an item to add to your cart.
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