SWISCO - The Replacement Hardware Authority

Snugger won't stay in track

A quick learner from St. Louis, MO says:
Hi , I purchased a 23-163 closet snugger and it keeps popping out ..can you think of why? It takes a lot of effort to put it back in the track ..it is probably a bit too wide for the channel.I ordered 23-163.Can you send a replacement and I will send this one back? Thinking this one may work:Product Code: 23-227 Thank you!
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Tom from SWISCO responded:
Thanks for posting. Both the 23-227 and 23-227 clip onto the track differently, so I'm not sure what one would be best. Would you happen to have the original snugger handy? That would help us determine what the best match would be, or at least what could help you use the one you already purchased.
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