SWISCO - The Replacement Hardware Authority

Special 27H Series 795 stamp

A home owner from League City, TX says:
Hello,
After reading all the Q & A about the 795 Channel Balance, it appears to be the correct part for my window. I will need the 15-198 balance clip attached. The channel guide has 27H stamped on it. Do you make an assembly for a window that heavy? The sash weighs 50lbs. It sags a little even with the 27H springs.

Thanks!
Al
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Tom from SWISCO responded:
Can you confirm the weight of your sash? We can make a custom 27H spring option, but two balances marked 27H can only hold 38 through 42 pounds. We don't have anything that can carry 50 pounds.
A home owner from League City, TX says:
The sash does weigh 50lbs. Took it down and weighed on a scale. Go ahead and send me a quote for the custom 27H spring balances. I will likely still use them even if they sag a bit. Can i return them if they are non functional? Thanks.
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Tom from SWISCO responded:
I'm afraid custom made balances are non-refundable. I can make it for you anyway, but I would just need to know how many you'd like.
A home owner from League City, TX says:
Ok i understand. I will need 2 balances and 2 pivot bars, 26-021. Thanks.
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Tom from SWISCO responded:
Okay, I've emailed you a custom balance order link for two 27H balances. You should receive it shortly.
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