SWISCO - The Replacement Hardware Authority

Spiral Balance and related parts

A home owner from Knoxville, TN says:
Dear Sir/Madam,
My name is Oscar Franzese and I am a customer of your company (I
User submitted photos of a window balance.
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Paul from SWISCO responded:
Thanks for posting! This is an odd balance, but we may be able to help. Before I can recommend anything, can you confirm the length of the balance's tube?

As for the rest of the hardware, check out our 19-012 balance cap, as well as your 17-018 and 17-019 sash clips and 18-002 sash guide. Finally, the lock appears similar to our 90-031.

I just need to know the balance tube length. Thanks!
A home owner from Knoxville, TN says:
Paul,
Thank you very much for your prompt response. Regarding your question, the length of the tube (and I've measured it as indicated in your website) is 33 inches. I have other windows (shorter) and there the balance tube is about 23 inches (I've not disassembled those yet waiting to see if these spiral balances are in stock).
Thanks again for your help.
Oscar
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Paul from SWISCO responded:
Great, thank you, Oscar. Check out our Series 303 spiral balance. Does this look about right to you? Do you think the black shoe may have broken off of your hardware?
A home owner from Knoxville, TN says:
Thank you, Paul. Yes, probably that is what happened and that is why it looks weird in the picture.
Thanks again for all your help. I really like SWISCO and the attention that the staff provide to the customers.
Oscar F
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Paul from SWISCO responded:
Thank you! I'm glad we were able to help. If you have any other questions, please don't hesitate to ask. I would be happy to do my best to assist you.
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