Tom from SWISCO responded:
April 24, 2013
Hey, Stephen, thanks for posting. We may be able to help, but I have a couple questions before we can recommend anything.
First is there any bracket or shoe attached to the end of the spiral? If so, could I see a few pictures of it? Second, can you confirm the length of the tube? Usually our spiral balance tubes have lengths that end on the inch. If yours is really 10-1/2", it will have to be custom ordered. Finally, can you give me the weight of your window sash? This is especially important if the balance needs to be custom made. Let me know! |
Tom from SWISCO responded:
June 4, 2013
Thanks for the picture, Stephen. Could you also give me the weight of the sash? Also, I assume that the tube is in fact 10-1/2" long, based on that tape measurer?
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Tom from SWISCO responded:
June 4, 2013
Can you confirm the weight of the sash? 3 pounds is VERY light for this type of balance. I recommend removing it from the window and placing it on a scale to get the most accurate weight possible.
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Tom from SWISCO responded:
June 5, 2013
Well, since the length is 10-1/2", the balance will have to be custom made. However, I'm hesitant to make a form up for you without having the exact weight. Custom balances cannot be returned, and I just want to make sure that everything is correct. These systems can be delicate, and if the balances are too weak or too strong then the windows will not operate correctly.
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Tom from SWISCO responded:
June 7, 2013
Great! That's perfect. We just need one more piece of information, which is the length of the interior spiral itself. The best way to get it is to place the spiral balance upside down on the table so that the end of the spiral is against the table, then measuring it tip to tip.
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Tom from SWISCO responded:
June 13, 2013
Alright, we have everything in order now. Check out this Custom Spiral Balance Request Form that I've started for you based on the information in this thread. Once you fill out the rest of the information, one of our representatives will get back to you shortly thereafter.
As for the attachments, you should also consider our 15-009 and 17-009. |