Tom from SWISCO responded:
September 16, 2015
Sorry to hear about the trouble. Before we do anything, can you confirm for me the weight of your sash and the length of your old balance tube? That will help us rule out those possibilities.
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Tom from SWISCO responded:
September 17, 2015
I think the weight rating here may be the issue. We highly recommend that you only choose the color option that will cover your exact sash weight range. If you have a spring that is too strong, there could be complications. Just because a spring will work for a heavier window doesn't mean it will work for all windows. What is the exact weight of your sash?
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Paul from SWISCO responded:
September 21, 2015
We want to help, but without more information we won't be able to. Yellow is the absolute strongest spring made for this size balance, so I don't think the problem is that it's too weak. Like Tom described, sometimes a balance being too strong can break, especially if its charged too much. That said we cannot know for sure without knowing the weight of your sash. You can determine this by placing it on a scale. Any common bathroom scale should do.
Once we know the weight of your sash, we can rule out multiple possibilities that could be the cause of your balance breaking. It is one tiny detail that will answer a lot of questions and allow us to move on to the next step. Even if Yellow was the proper tip color, I would rather know for sure just in case. I don't want to send you replacement balances if they're only going to break again. I think we can both agree that will be more of a hassle than simply getting the exact sash weight. |